1. Can I become a member of WAGS online?

Yes - go to the online membership Join and Renew page and purchase either a Single or Joint Membership (for two people living at the same address).
Follow the prompts to register online and complete your profile page.

2. Can I renew my membership online?

Yes, go to the online membership Join and Renew page and purchase the relevant item.

3. Having trouble logging in?

If you are already a member and having problems logging in and/or need a bit of help, please email the membership team at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; one of our volunteers will respond to your query as soon as possible.

4. I have lost my password / username; how do I log in?

At the Login link (click Login at the top right hand corner of the page), click on the ‘Forgot your password’ or 'Forgot your username' link, fill in the requested detail, and an email will be automatically sent to you. If you have forgotten your password, you will receive a token (temporary password). Use this token to access the website and then follow the prompts to change your password. If you have forgotten your username, you will receive an email with your username and a link to login.

5. What online payment options are available?

You can pay by Direct Debit or via credit card through PayPal.

If you already have your own PayPal account, you are able to use your own account, or you can use the WAGS account.

If you open a new private PayPal account, or if you haven't used your existing PayPal account for some time, there may be a small charge made against your account by PayPal. This charge is made by PayPal for account verification purposes, and WAGS have no control over this charge. If you are charged, it would typically be under $1.00 (depending on your Bank), and should be refunded to your account within a few days. If the charge is not refunded, contact PayPal.

If you do not have your own PayPal account, or do not wish to open your own PayPal account, use the WAGS account to make your payment by credit card (Visa or MasterCard), OR use the Direct Debit option.

6. Guide to making an online payment

If you are unsure about what to do, please have a look at our: Guide for making an online payment

7. Guide for pending payments

If you have a payment that is still "pending", and are unsure what to do, have a look at our: Guide for pending payments

8. My contact details have changed; how do I notify you?

Click on "Login" at the top right of this page and enter you username and password. Once logged in click on the "My Profile" menu item, go to the item/s in your profile and make the necessary changes, and click the "Update" box which will save the changes. Once finished, "Log out" at the top right of this page.

9. Can I retain my old Membership Number on renewal?

If you were a financial WAGS member at 31 March 2011 (or become a member after 1 April 2011) and your membership has lapsed, when you rejoin you will retain your old membership number. However, if you were a member prior to 2011 and were a lapsed member as at 31 March 2011, when you rejoin you will get a new membership number.

10. Do I need to Log in?

You only need to log in if you wish to:

• Make a payment
• Use the WAGS Forum
• Change your own registered details, or
• View the Members Only section of the website

11. Do I need to log out?

Once you have completed your current session, your should use the Log Out function. This appears at the top right of the screen after you have logged in (behind your name). If you don't log out manually, you will be automatically logged out after a period of non activity.

12. Why do I need cookies enabled?

Our software uses cookies to store a session ID which is required to enable login and to make purchases. No personal user details are stored, only the session ID.