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Western Australian Genealogical Society Inc.

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Forums > WAGS SIG's Forum > DNA SIG > FTDNA problems
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TOPIC: FTDNA problems

FTDNA problems 30 Sep 2018 22:35 #1898

I can log in and have a kit number. It was assigned in Sept 2017. However, today is the first day I was able to access my matches! BUT now I wish to upload the segment sequence to My Heritage who have been extremely understanding and helpful but their instructions do not work. I use Firefox which is compatible. I do not know how to contact Family Tree DNA - as their 'contact us' does not allow me any access. Can some kind person contact them on my behalf forwarding my Kit number and email address so I can solve the problem. Thank you.
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FTDNA problems 30 Sep 2018 23:09 #1899

This is an email address for them

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